Refund and Cancellation Policy

1. Subscriptions

TextBind plans are prepaid monthly or annually for software access. You can cancel at any time in the dashboard or by emailing billing@textbind.com. Cancellation stops the next renewal. The current period is generally non-refundable.

2. When we refund

• Cooling-off (where required by law). Consumers in jurisdictions with a statutory cooling-off period may cancel unused Service within that period.
• Duplicate charge or billing error. We refund confirmed duplicates in full.
• Material outage we caused. If the Service is unavailable for more than 72 consecutive hours due to our fault (not Meta, not your API, not your keys), we will credit a pro-rata amount for that window on request within 15 days.

3. What we never refund

• Meta WhatsApp delivery, template, or quality-related charges (Meta bills you).
• LLM, transcription, or usage you initiated.
• Fees after you leaked credentials or were suspended for AUP or Terms breach.
• Unused action capacity or unused Meta free-tier messages.

4. How to request

Email billing@textbind.com from the account email with the invoice id and reason. We respond within 10 business days. Approved refunds return to the original payment method.

Related: Pricing, Terms.